Customer
Complaint Center
Your voice,
for better service.
for better service.
Formulir Complaint
Please complete the form below to submit your complaint.
Complaint Form
Please complete the form below to submit your complaint.
Frequently Asked Questions
Find answers to the most frequently asked questions.
How long will my complaint take to be followed up?
An initial response will be provided within a maximum of 1 x 24 hours on business days.
What types of complaints can be submitted?
You may submit complaints related to services, transactions, product information, or issues using our services.
What if I do not receive a response?
Please contact our help channel so our team can check the status of your complaint.
Is my complaint data secure?
Complaint data is kept confidential and used only for the complaint handling process.
Complaint Service Standards
We are committed to providing the best service to every client.
Initial Response
Maximum 1 x 24 hours on business days
Complaint Resolution
In accordance with OJK rules and applicable regulations
Transparent
The handling process can be monitored
Data Confidentiality
All your information is securely protected
